Monday - Thursday 11 - 8 p.m. * Friday & Saturday 10- 9 p.m. * Sunday 12 -7 p.m.

Customer Service

Delivery & Pickup
Dimples delivers to the DFW metroplex.  Delivery cost is based upon zip code and a 4 hour minimum must accompany all online or in-store delivery orders on cupcakes made that day.  
Sales Policy
To ensure quality and freshness, certain cupcakes are only available on certain days according to the menu.  If you would like to order a cupcake that is not made on that specific day, a minimum of 12 must be ordered with a 24 hour advanced notice for in-store pick-up or delivery.   

Refund Policy     

Dimples Cupcake Factory takes great pride in the products that we produce.  However, if there are any claims of defects or spoilage they must be reported within 12 hours of delivery or in-store purchase. If any deficiency is approved, we will correct it within 3 days from the date of the initial complaint or other notification by the customer. It is up to the discretion of Dimples Cupcake Factory whether a refund, store credit or replacement of the product will be issued. There are no refunds given on special order items. 

 If you need to contact us about the quality of a product, please email us at info@dimplescupcakefactory.com.